Upgraded shipping and payroll systems to computerized methods, which increased accuracy and improved efficiency. Provided career counseling to employees and assisted in their professional development through resume building and interview preparation. Led turn-around of struggling branch office by developing exceptional business relationships and implementing internal operational protocols resulting in extraordinary customer service. Supervised 10 internal staff members and approximately 150+ temporary associates' day to day job performance and coordinated their work schedules. Led a top team in developing off-airport rental markets in a branch with annual sales in excess of $2 million. Assisted Branch Managers in resolving complex customer complaints and escalations. Counseled on best practice in handling performance issues and any associated disciplinary actions. Transformed team that was not meeting sales goals to a level of positive performance by leveraging the outbound sales process. Conducted weekly payroll, audited new hire paperwork and managed unemployment and worker compensation claims, issues and investigations. Cultivated key relationships with strategic business partners/diverse clientele and engaged in community outreach to promote the bank and generate interest. Defined and facilitated associate sales, pharmaceuticals safety and customer service training empowering employees with decision making authority. Increased overall team performance through training, which included customer service, sales, product knowledge and result goals. Developed strategic marketing plans, sales forecasts and expense budgets that attained financial goals and productivity. Supervised several staff members including training, recruiting, orientation, and professional development. Managed through bank acquisition and conversion to transition smoothly and maintained customer retention. Promoted through positions of increased responsibility to direct daily operations and profitability of 5 branch locations. Worked with upper management to attend weekly and monthly sales meetings to help achieve monthly and annual market share goals. Recruited and trained loan officers and processors on how to evaluate loan applications and documentation by confirming credit worthiness. Interviewed and hired all direct reports including Account Managers and Business Developers. Established and maintained customer relations to ensure development of customer satisfaction through service with major emphasis on continued business development. Reviewed mortgages, consumer loans & retail financing contracts to ensure compliance with federal laws and company guidelines. Trained, mentored, and coached teams to promote bank products and services, and improve teams' customer service skills. Analyzed income documentation and credit reports. Provided direct supervision of all management and indirect supervision to all staff which included coaching and performance evaluations. Worked with Integrated Real Estate Processing Company to ensure timely receipt of customer appraisal and security deed information. Called on existing and potential customers to develop business. Performed recurring administrative tasks in support of established corporate guidelines to ensure compliance with EEOC state and federal laws. Organized daily work orders and driving routes for technicians to ensure branch achieves financial goals along with customer satisfaction. Directed sales of mortgage products with a primary focus on driving revenue growth, increasing profit, and managing risk. Analyzed financial statements and pertinent information to determine lending ability toward proposals of prospective customers. Think of these duties as the big picture and the qualities of a manager as the skills necessary to do those duties well. Exhibited terrific customer service skills especially complaints and problems that have occurred. Delegated sales goals by product to assistant manager and financial representatives and monitored individual sales performance in meeting these sales goals. Increased additional revenue/product sales every month compared to the year prior. Trained, developed, and mentored staff on client profiling, and conducting sales meetings, to achieve company goals. Developed and retained customer base through effective marketing programs, business development, and community involvement. Assessed credit worthiness of potential customers based on credit application. Developed and maintained customer base by building deeper relationships through products/services with emphasis on business customers. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) The bank branch manager CV sample provided shows that your format should be simple and your message clear. A hospitality management program would have assisted the manager in obtaining restaurant management skills, in the same manner; the manager is the one who is responsible for educating and training their employees. Implemented a completely retooled sales approach and restructured sales process to achieve expected results based on changes in the market. Reviewed credit reports and other liability documentation. Fostered and facilitated relationships with product distribution channels to increase product sales. At 30.01%, B2B Sales, Marketing Campaign, Entrepreneurship, and Relationship Management appear far less frequently, but are still a significant portion of the 10 top Branch Manager skills and requirements according to employers. Established rapport through telephone and in-person marketing with prospective personal and business customers. Worked closely with sales representatives to increase product knowledge and anticipate customer needs. Performed internal audits to ensure compliance with all company polices and federal regulations. Implemented rotation floor times for staff to introduce shoppers to Full Service which resulted in an increase in new accounts. For example, 9.6% of Branch Manager resumes contained Customer Service as a skill. Prepared and executed annual sales plan to exceed company sales and profitability expectations. Shared Marketing material with other local business to attracted new customers. Regardless of which sector you are working in and the nature of your role, it’s a simple truth that you won’t advance very far in banking and finance unless you possess the analytical skills necessary to identify trends, patterns and definitive conclusions from the reams of data you’ll have exposure to.. Promoted atmosphere of teamwork and excellence to maintain customer satisfaction. Conducted weekly sales meetings to foster achievement of sales/production goals. Assisted lending officers in analyzing and visiting loan customers to build strong business relationships increasing daily deposit volume. Exceeded expectations and raised the bar as a Manager of Retro Fitness by administrating to company standards and implementing improved techniques. Developed loan portfolio making decisions from credit reports. Created and initiated new and unique business sales activities to achieve 110% to business goal for years 2002 and 2003. Managed professional development of staff through coaching and performance reviews and managed customer complaint to ensure timely resolution. Worked with business banking department by developing and presenting bank products for institutional clients. Retained existing customers while sourcing new customers and implementing company standards. Developed, marketed and managed a full service branch bank, with goals to grow the profitability. Analyzed customer financial statements and credit to provide loan committee with approval/denial recommendations. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Branch Manager role may help you stand out more to hiring managers. ... Bank managers are willing and dedicated to work in a corporate structure, and they are experienced in branch operations. The Top 10 Skills of Effective Operations Managers Published on August 3, 2015 August 3, 2015 • 167 Likes • 13 Comments Maintained and developed relationships with existing small business customers Created and managed to branch business plan. Show a few key, hidden management skills and abilities. Analyzed financial statements and pertinent information to determine credit worthiness of prospective clients. Managed hiring/ firing decisions, conducted performance evaluations and counseled temporary, temp-to-hire and in-house employees. Managed the branch activities to ensure compliance with established technical, budgetary, and administrative requirements. Provided proposals and gave presentations for available services/products to existing and potential customers. Administered daily operational services of full branch office including operations, product sales, customer service, security and safety. Participated in business development and customer retention initiatives. Exhibited continual excellence in financial and insurance product knowledge, customer service and client relationship development skills. Improved inventory management processes which lead to a reduced overall inventory costs, higher margins, and market demand satisfaction. Worked with regulatory agencies (EPA, OSHA). Conducted investigations and implemented disciplinary actions as necessary. Sound expertise in sales; Excellent written and verbal communication skills; Good communicator; Strong Presentation skills; Persuasiveness – Know-how to demonstrate, promote and sell; Goal-oriented; Strong networking skills; Negotiating skills; Good Judgment; Decision making Monitored heavy telemarketing activity, generated life/disability insurance sales and managed all contractual real estate accounts. Administered the branch Internal Sales Process to ensure all staff members are contributing properly to our branch yearly goals. Our hope is that knowing this information can help you make your best impression with your next potential employer. Managed overall branch functions including contributions toward profitability, inventory management, and sales growth. Managed daily activities including account opening, loan production, security, audit, and monitoring branch and individual sales goals. Implemented and directed inter-branch competitions, inspiring good-spirited competition among staff members to increase sales. Directed customer relations, inside/outside sales, purchasing, inventory management, warehouse logistics, shipping/receiving, and staffing. Assured the branch's profitability and analyzed its monthly financial statements for process improvements. Established business-to-business partners to enhance marketability and developed competitive marketing studies to compare similar corporations. Attained goals in five categories including: revenue growth, cross sales, investments, new customers, and loan revenue. Consulted with employees to identify training needs and facilitate their continued professional development. Executed inventory management and order management and conducted bidding and estimating of blueprints. Managed sales activities, customer service, relationship management and business growth initiatives. Managed and directed total scope of day-to-day operations for dry ice and CO2 manufacturer with annual sales of $1.3 million. Minimized payroll through effective scheduling, consistent monitoring of staff, auditing, and reconciling for accuracy daily. Handled all relations with state regulatory agencies. Conducted investment analysis for commercial real estate investments. Promoted bank products and services by developing new client relationships and retaining and expanding existing client relationships. Provided training to the new staff members as needed in the area of Teller functions as well as Member Service functions. Your privacy is our priority. Created incentives and contests that fostered a friendly competitive atmosphere and stimulated sales. Established and maintained internal and external business relationships to improve productivity within the company and customer satisfaction in the market. Arranged for weekly inventory of store, weekly meetings and updates on new products to ensure product knowledge and growth. Checked credits processed by financial service officers to ensure compliance and accuracy and subsequent approval. Developed and reviewed proposals by analyzing customer documents, credit reports, home appraisals, and property titles. Provided ongoing sales, underwriting and collections coaching and training on company policies and procedures especially during company merger. Represented bank throughout the community and introduced potential / existing customers to banking products and services to meet their financial needs. A bank branch manager is responsible for the operation, administration, marketing, training, lending and security of a local bank branch. Maintained professional atmosphere conducive to a productive environment. Assisted clients in their insurance needs by providing financial needs analysis and making appropriate financial recommendations. Counseled employees on performance-related and human resources topics. Maintained quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems. A branch manager is the person in charge of the overall operation of a large business or organization situated outside the main branch. Participated on corporate human resources team tasked to improve recruitment procedures. By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts. Coordinated the development and management of appropriate personnel information, management database providing seamless integration with payroll and other school functions. set forth by regulatory agencies. Completed evaluations of all branch personnel including raises, disciplinary actions and hire/fire authority. Developed solid base of business by establishing and maintaining sound relationships with existing and potential customers. Are you interested in improving your job outlook and increasing your salary? Performed personnel management including hiring, firing, disciplinary actions, and safety programs. Below we've compiled a list of the most important skills for a Branch Manager. Executed loan origination process, including ordering credit reports. Provided underwriting and recommendations for consumer and real estate loans. Developed and maintained customer relationships and conducted monthly business meetings to review market position and new investment opportunities. Developed effective solicitation programs to grow dealers and new customers. Established sales goals and conducted thorough training to provide necessary tools for success; assisted Sales Representatives with major account sales. Utilized Life Insurance Licenses to sell fixed annuities and generated annual sales in excess of $1.0 million in 2001. Directed regional initiatives and established department measurements to manage and report progress toward revenue plan and business development goals. Increased import/export freight forwarding services to drive revenue growth by developing new business and managed existing client relationships. Prepared and managed weekly marketing schedule to solidify existing business relationships and expand local corporate account base. Provided ongoing professional development and sales training for staff; communicated company updates during staff meeting. Facilitated weekly staff meeting regarding branch financial goals. Performed random banking audits quarterly to ensure compliance with banking policy and governmental regulations. Provided leadership to 40 employees in a distribution center environment including sales, inventory management, logistics and facility operations. Of existing accounts and increased customer base and company standards and awarded compensation raises with. Requests would fall within credit union guidelines complete the assignment in correct and! Ability for staff to establish and maintain client relationships top 5 of 67 banking centers operations... 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Determine progress and status in attaining objectives client base, revitalized client relationships loan officer sales training course provided!

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